News & Reviews
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Ready for another busy day 🐝🐝. Enjoy the sunshine e everybody 😎 and don’t forget the SPF ☀️😉
RE: APPOINTMENT BOOKINGS
Since returning to the salon following the third lockdown I have sadly had quite a number of “no-show” appointments along with very short notice cancellations, particularly long appointments that I have been unable to fill at such short notice resulting in lost revenue. Having been closed for 10 months during the pandemic, this is proving to be an issue. So, reluctantly, I am now having to take card details at the time of booking, be that online, where you will be asked to enter your details or in the salon where I will take the details from you. They will be entered into a SECURE encrypted server and only the last 4 digits of your payment card held by Alexandra Richmond. The “card capture” software is well known and respected “STRIPE”.
In the event of a NO SHOW, your card will be charged automatically for 100% of the time / treatment booked.
In the event of SHORT NOTICE cancellations, ( less than 24 hours notice )a 50% fee will be charged if I am unable to refill that time? Obviously, I will use discretion as I understand that there are genuine situations that occur but sadly, we do have some “serial offenders”.
Please note that this is NOT personal in anyway, purely a business decision to protect my business and livelihood in the future. It is not meant to cause offence.
PLEASE be sure to check your reminders and cancel in good time if you think you may need to change. You will need to agree to the salon cancellation policy online and enter your card details before an appointment is confirmed.
I reiterate that your details are secure and payment will only ever be taken under the above circumstances.
I sincerely hope that this will help improve the situation and thank you for your understanding and continued support.
Thank you. Keely. 😊
Since returning to the salon following the third lockdown I have sadly had quite a number of “no-show” appointments along with very short notice cancellations, particularly long appointments that I have been unable to fill at such short notice resulting in lost revenue. Having been closed for 10 months during the pandemic, this is proving to be an issue. So, reluctantly, I am now having to take card details at the time of booking, be that online, where you will be asked to enter your details or in the salon where I will take the details from you. They will be entered into a SECURE encrypted server and only the last 4 digits of your payment card held by Alexandra Richmond. The “card capture” software is well known and respected “STRIPE”.
In the event of a NO SHOW, your card will be charged automatically for 100% of the time / treatment booked.
In the event of SHORT NOTICE cancellations, ( less than 24 hours notice )a 50% fee will be charged if I am unable to refill that time? Obviously, I will use discretion as I understand that there are genuine situations that occur but sadly, we do have some “serial offenders”.
Please note that this is NOT personal in anyway, purely a business decision to protect my business and livelihood in the future. It is not meant to cause offence.
PLEASE be sure to check your reminders and cancel in good time if you think you may need to change. You will need to agree to the salon cancellation policy online and enter your card details before an appointment is confirmed.
I reiterate that your details are secure and payment will only ever be taken under the above circumstances.
I sincerely hope that this will help improve the situation and thank you for your understanding and continued support.
Thank you. Keely. 😊
New and updated #biotherapeuticuk technology on its way to Alexandra Richmond 😁 ensuring the #dermalogica #skintreatments we offer are the best they can be ensuring you get the results you desire as well as the relaxation you need 💆🏼♀️😊💆🏼♀️ #microcurrent #ultrasonic #facial #skinexpert #dermalogicaskinexpert #dermalogicauk #results #cleansing #liftingfacial #skintechnology #biotherapeutic #btnano #btfusion #btsonic
Notice Board
Shop Local
You can now purchase your Dermalogica products online and support my small business at the same time.
To order, just click on this link, or on the banner at the bottom of any page. Once through, please don’t forget to check out the “Offers” section so you don’t miss out on any promotions and enter the relevant code to qualify. To avoid marketing, please check out as a “Guest”. Stock is still available to purchase in-salon as normal.
Thank you for supporting me by shopping local.
Please be advised that all treatments carry an 8% supplementary charge during the Covid-19 Pandemic. This is to cover the required PPE, extra time allowable for appointments and thorough clean downs between each client.
Thank you for your continued support during this time. Please have a read through my new COVID Policy before your next visit.
Keely
Latest Reviews
Lisa Langstaff
2020-10-09T17:44:58+0000
I had an amazing facial today with Keely, can’t wait to go back for another one. I would highly recommend visiting her... at the salon for any of the services she has to offer.read more
Shelley Phelan
2020-09-29T20:35:09+0000
Absolutely amazing facial with Keely today. The salon was spotless and Covid safe and Keely was professional and caring... as usual. Highly recommended. Her facials are simply the best you could wish for. It’s great to have you back Keely.read more
Estelle Hetherington
2020-09-19T08:54:30+0000
It was great to be back in the salon with Keely for my facial. Keely was, as always, very professional and had... implemented all the necessary procedures to make my treatment COVID safe. Great to see the salon open again and would highly recommend it!read more
Linda Cox
2019-03-15T18:58:06+0000
keely is a very professional therapist but the salon is friendly and she makes you feel at ease the minute you enter.... I have had many treatments for many years and I trust her with whatever she recommends .xread more
Leeanne Ashman
2018-11-16T22:11:41+0000
Wonderful facials! Personalised treatments! And such care and attention! Also had an AMAZING head massage... today....will be back for more Keely- thank you!!read more
Lynn Red
2018-08-22T07:32:30+0000
A huge Thank You to the wonderful Keeley for the most amazingly relaxing and intense treatment yesterday afternoon. My... skin is the best it’s ever been and my body feeling the most relaxed in a very long time. This lady is thorough, professional and has a heart of gold. Highly highly recommended 💕read more
Anita Arscott Brookes
2018-03-21T21:23:07+0000
Keely is the ultimate professional, I have being going for treatments for over ten years. The Dermalogica facials are... amazing.read more
Amelia Keeley
2018-03-20T21:41:10+0000
I have had several facials at the salon, each time receiving top class service and personal care. Keely and Mel assess... your skin needs at each visit and listen to your concerns. My skin is instantly revived and improved with each treatment!read more
Lisa Edwards
2018-03-20T20:43:56+0000
Best facial ever Thankyou keely always leave feeling chilled and my skin glowing x
Jane Rhead
2018-03-20T17:59:55+0000
Always a first class, professional and friendly service, very highly recommended.
Vernadene Huson
2017-09-09T13:32:12+0000
Lovely place and Mel was fantastic, love my new nails thank you
Leeanne Ashman
2016-12-16T13:05:42+0000
I so look forward to having a facial with Keely! So much attention is paid to what my specific skin needs are that I... leave a very happy (and glowing!) client. Not only does my skin look better but I FEEL better! Thanks Keely!read more
Linda Crawley
2015-07-08T16:21:36+0000
Always enjoy my treatments with Keely or Mel and feel very relaxed when I leave
AE Netty
2013-07-27T14:00:26+0000
Keely I am loving my nails thank you so much- already recommended you to two more friends just after I left you xx